Tag · 3 posts
#voice
Everything I've written tagged Voice / IVR.
Architecture Note
Assembled Primitives vs. a Platform
I built a voice agent out of cloud primitives, and it worked. It has since been replaced by a purpose-built voice platform, and I think that was the right call.
Voice / IVRArchitectureAWS3 min
Daily Note
Daily Note: TIL — Polly SSML <mark> tags
Polly's SSML <mark> tags emit timing events over the stream. Useful for synchronizing on-screen captions to voice playback.
DailyVoice / IVRAWS1 min
Architecture Note
Building Voice Integrations on Top of Async Chatbots
What breaks when you front an async chatbot with Amazon Connect + Lex, and how to keep latency, barge-in, and context handoff sane.
Voice / IVRAmazon ConnectAWS2 min