Adrian RomoAdrian Romo

Resume

Adrian Romo

Senior Backend Engineer · 8+ years · Python · AWS · Voice & integrations

Mexico · Remote · UTC-6 adrian.romo.dev@gmail.com LinkedIn GitHub
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About me

40–60%

Help-desk call volume reduction at Espressive's enterprise virtual support agent.

Zero critical vulns

Across enterprise integrations, maintained over 2 years.

8+ yrs

Backend engineering across enterprise SaaS, fintech tooling, and voice automation.

Experience

  1. Senior Backend Engineer

    September 2022 — Present

    Espressive — virtual support agent & omnichannel integrations · Santa Clara, US · Remote from Mexico

    Building scalable Python backend systems, secure enterprise integrations, and omnichannel/voice automation for Espressive’s virtual support agent platform. Focused on API design, authentication, AWS Lambda infrastructure, maintainability, and cross-functional delivery.

    • Engineered and optimized RESTful APIs and Python backend systems for Espressive’s virtual support agent, helping reduce help-desk call volume by 40–60%.
    • Designed and implemented a Factory Method–based omnichannel integration framework with shared testing utilities across Slack, Microsoft Teams, Google Chat, and Webex.
    • Architected and led an IVR Voice Agent integration using Amazon Connect, Amazon Lex, AWS Lambda, and Polly to bridge asynchronous chatbot conversations into IVR flows.
    • Owned secure API development and secure-by-default patterns — authentication, MFA, secrets handling — maintaining zero critical vulnerabilities across enterprise integrations for two years.
    • Administered AWS Lambda infrastructure for scalable, multi-region deployments.
    • Mentored engineers and led code reviews to improve maintainability, performance, and review quality standards.
    • Partnered with front-end, product, QA, and UX teams to ship backend features that drove enterprise adoption and reduced support interactions.
    PythonREST APIsAWS LambdaAmazon ConnectAmazon LexAmazon PollyMFAAuthenticationSecrets HandlingSlackMicrosoft TeamsGoogle ChatWebex

  2. Backend Engineer

    January 2021 — September 2022

    46Degrees — backend automation & microservices · Chile · Remote

    Developed backend automation, API testing infrastructure, microservice integrations, and CI/CD workflows using Python, Flask, Selenium, Docker, Kubernetes, and Terraform.

    • Built automated API testing bots with Selenium, Flask, and Object-Oriented Python, integrated into CI/CD pipelines via Jira and GitHub — increasing bug detection efficiency by 150%.
    • Engineered scalable backend projects integrated with 10+ existing and new microservices.
    • Introduced Swagger-based API documentation as the team standard, replacing slow manual documentation.
    • Drove continuous testing and code quality with Pytest and SonarQube, catching defects before they reached production.
    • Spearheaded backend microservice infrastructure with Docker, Kubernetes, and Terraform, helping move the team from bi-weekly to weekly releases.
    PythonFlaskSeleniumOOPPytestSonarQubeSwaggerREST APIsDockerKubernetesTerraformJiraGitHubCI/CD

  3. Full-Stack Engineer

    January 2017 — January 2021

    Financial Health — internal tools & automation · Mexico City, MX

    Built responsive user interfaces, internal automation tools, data migration workflows, and Python-based productivity systems supporting sales, operations, and client management.

    • Migrated Excel-based workflows into internal databases using Python scripts, reducing data entry errors by 90%.
    • Developed Python automation tools from business requirements, saving 10 hours monthly per employee.
    • Automated PDF form completion with Python NLP scripts, shortening client calls and eliminating typos.
    • Built responsive internal interfaces with HTML and CSS that sped up field data collection for the sales team.
    • Automated client renewal scheduling and internal operational processes.
    PythonHTMLCSSSQLNLPPDF AutomationData MigrationInternal ToolsAutomation