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Series · 2 posts
Voice Systems Field Notes
Lessons from shipping Amazon Connect + Lex + Lambda voice flows in production.
- 01Architecture Note 2 min
Building Voice Integrations on Top of Async Chatbots
What breaks when you front an async chatbot with Amazon Connect + Lex, and how to keep latency, barge-in, and context handoff sane.
- 02Architecture Note 3 min
Assembled Primitives vs. a Platform
I built a voice agent out of cloud primitives, and it worked. It has since been replaced by a purpose-built voice platform, and I think that was the right call.